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FAQs QLT
Shipping Schedule
Refer to the map below to determine how long it will take for your package to arrive from our warehouse in Marlboro, NJ to your location using UPS.
Do not include weekends or the day the package ships when figuring estimated transit time to your state.
Same day shipping is only available on in stock products and do not include imprint order items and those products that require additional personalization or customization. All orders will ship within 24hrs of placed order and orders placed on Fridays and weekends will ship on Monday.
How will you ship my order?
We ship our orders by UPS. Shipping charges are based on the weight of the order, the location we are shipping to and the level of service that you have requested and come directly from UPS. You will receive an email confirmation with your UPS tracking number once the order has shipped.
Selecting an expedited shipping method will not shorten production time of made to order or personalized products. Do not included weekends or the day the package ships when figuring estimated transit time to your state.
Please note that imprint orders require up to10 days of additional production time. Even with expedited shipping these products cannot ship sooner.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.
What is your minimum order?
There is no minimum order when you make your purchase on the web. You can shop as often as you like — purchase only what you need and be assured that you are still receiving the same level of attention that all of our customers receive.
How do you handle returns?
While we hope you will find a suitable item to exchange, in cases where that is not possible, we are happy to refund the purchase price of the product on authorized returns made within 30 days of the shipping date and unopened packs. Unfortunately we are unable to authorize or accept returns on products which are customized, imprinted or opened packs. We do not refund shipping charges and you are responsible for shipping the return.
Is your site secure to process my order?
Yes. You can be confident that all the information you send over the web, especially your credit card information will be sent using SSL (Secure Socket Layer) encryption technology. Further, your credit card number will not be retained from online orders. Each time you return, you will be asked to resubmit payment information.
What are your international shipping options?
We offer the following international shipping options:
- Priority Mail International
- UPS Worldwide
Our website cannot ship to addresses billing or shipping outside of the US, but we are happy to process your order. If you wish to place an order please email us the following information and we will send a reply confirmation as soon as possible.
Please forward the following information:
- Item #’s and Quantities
- Billing Address
- Shipping Address
- Shipping Method (choose from above)
- A valid contact number Upon receipt, your order will be processed and you will be contact for payment.
If you wish you may also call us at 1-732-431-0740 during business hours:
M-Fri 9 am - 5pm EST Closed Saturday, Sunday and major holidays
How can I get a catalog?
Simply click here and download our catalog at your convenience.
Can I place an imprint order online?
Yes you can! If your item can be imprinted, a "Personalize” button will appear on the product detail page. Enter your desired quantity, click the button and you will be taken to the imprinting form. Follow the easy steps to fill out your imprinting information.
Imprinting information can be reviewed and updated at any time prior to checking out, by clicking the "View Cart" link at the top of each page. From there you will see a "Add/Edit Personalization" button next to your item. You can click this button and change your imprinting information on an item.
We do not currently offer online proofing.
How long will my imprint order take?
Custom imprinting production time is up to 10 business days. When requesting a proof, production does not begin until the proof is approved.
What are your office hours?
Office Hours Monday-Friday 9 am - 5 pm EST, Closed Saturday, Sunday and Major Holidays
Holiday Schedule
We will be closed on the following days. Orders will be processed on the following business day.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Black Friday
- Christmas Day
- New Year’s Day
How can I contact you?
We welcome all your inquiries, comments and suggestions. Our customers are our number one priority. All serious inquiries will be responded to by one of our customer service representatives or department managers. You can contact us anytime via email through our contact us page.
How will you use my name & information?
We believe in your privacy. QLT.com will use your e-mail address only to send your order confirmation email, shipping notification email with your tracking number & proof email (if applicable). We also may email to notify you of changes, updates or questions on your order.
When you register your account, you will have the option of checking a box labeled ''Send me email with special offers and new product information''. If you choose to opt-in, you will receive periodic emails on special promotions or product sales. Currently we are only sending these emails out several times a year. You can be assured that your e-mail address will never be sold or made available to other companies.
How can I buy your products?
Our website has been designed to link the different product families together and to offer you suggestions of coordinated items. This will help you get the most out of your shopping experience — viewing not only the products you want — but seeing products that you may also be interested in. You’ll find that our site gives you real time product availability. As the manufacturer of our products, inventory levels are continuously changing. Please contact us if some of the products you want appear to be out of stock. We can contact you to let you know when your product will be back in stock.